Power Play Casino Terms & Conditions

These Terms and Conditions govern access to and use of Power Play Casino, including casino games, account services, promotions, deposits, withdrawals, and related features. By creating an account or using the website, you confirm that you have read and understood these terms and agree to follow them.

Power Play Casino is intended for customers in Canada who meet the applicable age and legal requirements. Please review these terms carefully and retain a copy for your records. If you do not agree with any part of them, you must not use the website or its services.

Acceptance of Terms

These Terms and Conditions form a binding agreement between you and Power Play Casino. They apply whenever you visit the website, register an account, make a transaction, play a game, claim an offer, or otherwise use a service provided by the casino.

Additional rules may apply to specific games, promotions, payment methods, or other features. Those rules will be presented where relevant and become part of these terms when you use the applicable service. If a promotional rule conflicts with these terms, the specific promotional rule will normally apply to that promotion.

Eligibility

You must be at least 18 years old to open or use a Power Play Casino account. You are responsible for confirming that online gambling is permitted for you in the location where you are physically present.

Power Play Casino may restrict access from certain locations or decline an application where providing services would be inappropriate or unavailable. You must not use the website if you are under the minimum age, located in a restricted area, or prohibited from gambling by law or another binding obligation.

Account Registration

Only one personal account may be registered per customer unless Power Play Casino has expressly approved otherwise. You must provide complete, accurate, and current information during registration and update it if any important details change.

Your account credentials must be kept confidential. You are responsible for activity carried out through your account when that activity results from your failure to protect your login details. Notify Power Play Casino promptly if you suspect unauthorized access, incorrect account information, or any security concern.

Accounts must be used for personal entertainment purposes. You may not sell, transfer, rent, or allow another person to use your account. Payments and withdrawals must generally relate to payment methods held in your own name.

Verification

Power Play Casino may request information or documents to confirm your identity, age, address, payment ownership, or source of funds. Verification may be required before withdrawals, after unusual account activity, or at any other stage of the customer relationship.

Documents must be genuine, current, readable, and provided through the requested channel. You must cooperate within a reasonable period. If information cannot be verified, is incomplete, or appears misleading, access to some services may be delayed, restricted, or discontinued.

Deposits

Deposits must be made using an available payment method registered to you or otherwise authorized for your use. Power Play Casino may reject, reverse, or review a transaction that appears unauthorized, irregular, or inconsistent with these terms.

You should only deposit money that you can afford to lose. Once a deposit has been credited, it may be used for eligible gaming activity and may not be cancelled simply because you change your mind. Processing times can vary according to the selected payment provider.

• You are responsible for entering accurate payment information.
• Any applicable transaction charges imposed by a payment provider may be your responsibility.
• Power Play Casino may apply minimum or maximum transaction limits and change them when operationally necessary.
• Funds must not be deposited for unlawful purposes or on behalf of another person.

Withdrawals

Withdrawal requests are reviewed before release. Power Play Casino may complete verification, confirm that wagering requirements have been met, and check that the requested payment method is appropriate before processing a withdrawal.

Withdrawals may be returned to the original deposit method where possible. If that method cannot receive funds, an alternative method may be offered after suitable checks. Processing times depend on internal review and the financial institution or payment provider involved.

Power Play Casino may refuse or adjust a withdrawal if funds resulted from a reversed payment, breach of these terms, fraudulent conduct, or an invalid promotional claim. You remain responsible for any taxes or reporting obligations that may apply to your winnings.

Bonuses

Promotions, bonuses, free spins, and other rewards are subject to their own published conditions. These may specify eligibility, qualifying deposits, wagering requirements, expiry dates, game contribution rates, maximum winnings, and withdrawal restrictions.

Before accepting an offer, you should review its full rules. Unless a promotion states otherwise, only one offer may be used for the same qualifying activity. Power Play Casino may remove a reward where an account is ineligible, a qualifying transaction is reversed, or promotional rules have been breached.

Promotional funds and winnings connected to them may remain unavailable for withdrawal until all stated requirements are completed. Power Play Casino may correct an obvious technical or administrative error and may cancel a promotion that was issued incorrectly.

Acceptable Use

You agree to use Power Play Casino honestly, lawfully, and in accordance with these terms. You must provide truthful information, maintain account security, and use the website only through supported devices, software, and access methods.

You must not interfere with the operation of the website or attempt to gain an unfair advantage. You should also take reasonable steps to prevent other people, particularly minors, from accessing your account or using your device to gamble.

Prohibited Activities

The following activities are not permitted:

• Creating multiple accounts without prior approval.
• Using false, stolen, or misleading identity or payment information.
• Colluding with other customers or manipulating game outcomes.
• Using bots, scripts, automated tools, or software designed to interfere with play.
• Exploiting errors, technical faults, pricing mistakes, or vulnerabilities.
• Attempting to launder funds, commit fraud, or disguise the source of money.
• Using the account for commercial, professional, or third-party gambling purposes.
• Harassing staff, abusing support services, or distributing harmful code or content.

Power Play Casino may investigate suspected misconduct and may preserve relevant records. Where appropriate, activity may be reported to payment providers or competent authorities.

Intellectual Property

The website, software, branding, graphics, text, game presentation, and other materials made available by Power Play Casino are protected by applicable intellectual property rights. You receive a limited, personal, and non-transferable permission to use them for the intended services.

You may not copy, modify, publish, distribute, reverse engineer, frame, reproduce, or commercially exploit any part of the website without prior written permission. This permission ends automatically if your account is closed or your access is withdrawn.

Limitation of Liability

Power Play Casino aims to provide a reliable service but does not promise that the website, games, payment channels, or communications will always be available, uninterrupted, or free from errors. Maintenance, technical failures, network problems, and events outside reasonable control may affect access.

To the extent permitted by applicable law, Power Play Casino is not responsible for losses caused by inaccurate information supplied by you, unauthorized access resulting from your failure to protect credentials, payment provider delays, device problems, or misuse of the website.

Nothing in these terms is intended to exclude a responsibility that cannot legally be excluded. You should use appropriate security software and keep your devices and account details protected.

Account Suspension

Power Play Casino may suspend, limit, or close an account where it identifies a breach of these terms, failed verification, suspicious conduct, payment concerns, prolonged inactivity, or a requirement to protect customers and the integrity of the service.

During a review, deposits, games, bonuses, or withdrawals may be temporarily unavailable. You may be asked to provide further information before access is restored. If an account is closed, any remaining balance will be assessed after applicable deductions, reversals, verification, or investigation.

You must not open a new account to avoid a restriction or closure. Any attempt to do so may result in further action under these terms.

Privacy

Power Play Casino collects and uses personal information needed to operate accounts, process payments, verify customers, provide support, maintain security, and meet applicable obligations. Information may be shared with service providers when necessary for these purposes.

Personal information is handled according to the casino's privacy practices and any applicable privacy rights. You should review the relevant privacy notice to understand how information is collected, retained, protected, and used.

Responsible Gambling

Gambling should remain an enjoyable form of entertainment, not a way to solve financial problems. Set limits before you play and avoid gambling with money needed for living expenses or other commitments.

• Decide how much time and money you can reasonably spend.
• Do not chase losses or increase stakes because of frustration.
• Take regular breaks and stop if gambling no longer feels controlled.
• Do not gamble while impaired by alcohol or other substances.
• Contact support if you need information about available account controls or a break from play.

Power Play Casino may offer tools or arrangements to help customers manage their activity. Requests for limits, cooling-off periods, or account closure should be made clearly, and you should not create another account to bypass a protective measure.

Amendments

Power Play Casino may update these terms to reflect changes to services, security practices, payment arrangements, promotions, or applicable requirements. The latest version will be made available on the website and will show the relevant effective date where appropriate.

Changes will apply from the stated effective date or, where no date is stated, from publication. If you continue using the website after an update, that use indicates acceptance of the revised terms. If you do not agree, you must stop using the services and request any appropriate account assistance.

Contact Information

For questions about these Terms and Conditions, account access, verification, payments, withdrawals, or responsible gambling support, contact Power Play Casino at [email protected].

When contacting support, use the details linked to your account and provide enough information for the team to identify your request. Do not send passwords, full payment card numbers, or other unnecessary sensitive information through ordinary messages.

Last updated: 9 September 2026